About Oracle Taloe:
The Oracle Taleo Cloud Service enables enterprises and midsize businesses to recruit top talent, align that talent to key goals, manage performance, develop and compensate top performers, and turn today’s best performers into tomorrow’s leaders.
The industry’s broadest cloud-based talent management platform, Oracle Taleo Cloud Service collects relevant talent information throughout the employee’s entire lifecycle, empowering HR, managers, and employees to leverage talent insights to drive improved performance and business success.
Job Description:
At Taleo, we deliver on demand talent management solutions to leading companies worldwide so they can assess, acquire, and manage their workforce for improved business performance. To realize our vision of making our innovative and comprehensive solutions synonymous with talent leadership, we look to attract, hire, and retain the best talent in the industry.
Taleo continues to solidify our leadership position as the leading provider of enterprise level workforce solutions with forward thinking global organizations. Our continued growth has resulted in an exciting opportunity within the Support Services department.
Taleo’s Customer Support group is looking for an Customer Support Analyst who has a passion for delivering superior customer service, has strong analytical and communication skills, and enjoys working with computers, the Internet, and software. You must be well organized and able to multi-task and prioritize in a fast-paced environment, have a Can-Do and infectious positive attitude, be a team player, and thoroughly enjoy the dynamics of a help desk/customer service role. We’re looking for individuals with strong time management skills who know how to push results efficiently and effectively. If you have experience supporting users of Enterprise Web applications and have experience as described below, you may be just what we’re looking for:
Provide a memorable customer experience with EVERY customer contact, ensuring the professional handling of every service request
Provide telephone and email support to internal and external customers
Perform efficient incident management while maintaining support quotas
Understand and assess customer-reported issues to determine prioritization
Serve as an internal knowledge resource for other members of the Taleo organization
Have good SQL knowledge and experience
Analyze and validate issues transferred to R&D
Act as liaison between customers, R&D, and QA, etc.
Manage and ensure documentation of assigned incidents, including internal and external communications
Learn, understand, maintain and contribute to internal support processes
Analyze, develop, and improve internal processes
Maintain strong adherence to Service Level Agreements
Participate in special projects, as assigned
Salary:Not Disclosed by Recruiter
Industry: IT Software, Software Services
Functional Area: Application Programming, Maintenance
Role Category:Programming & Design
Role:System Analyst
Keyskills:Taleo
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